Shipping Information:

DOMESTIC ORDER SHIPPING AND TAXES -- THE 50 UNITED STATES, PUERTO RICO, GUAM, AND US VIRGIN ISLANDS

We normally ship our packages within 2-5 business days of receiving the order. Please allow 5-7 business days for your order to arrive; however, we reserve the right to hold an order if an item is out of stock and expected back in stock in 5-30 days. In the case of out of stock items, we will notify customers via e-mails. Orders may delay during some particular periods such as shows and peak/holiday seasons. Your patience is appreciated.

INTERNATIONAL ORDERS

We will ship anywhere in the world. For international wholesale orders, the shipping cost may vary. We will send customer an invoice with the total price and calculated S&H cost .

WHOLESALE AND OTHER SPECIAL ORDERS

All wholesale customers will receive discount for ordering items. Minimum order of wholesale is $300. For more information about wholesale orders,request catalogue and pricelist, please e-mail sales@bostonminiatures.com. Wholesale orders will be purchased via online purchase order form. Our online shopping cart does not allow wholesale order. Free Shipping for orders over $50 is not eligible for wholesale orders.
How to make wholesale order:
1. Fill out your order on online purchase order form

***We will send wholesale customer an invoice with additional S&H cost***
Please allow us up to 2 weeks to receive and process your order. Some items you order may require more time for artisan to handcraft. We will notify you via e-mail if items you ordered will be delay for artisans to handcraft.Minimum purchase of $300 is required for wholesale order. We accept COD only.
2. Shipping for wholesale orders: We ship out your wholesale orders from our oversea production site. Shipping and handling cost may vary according to the location of the customers. Customers are responsible for import tax and custom duty. We will calculate the exact amount from shipping rate of selected carrier service. For shipping rates info., please contact us.

3. Payment Method: We accept check, e-check, money order, credit card (Visa, Master Card, Amex and Discovery) and PayPal.
4. We ship out wholesale orders as soon as your payment is complete. We will notify wholesale customers via e-mail , phone, fax or mail as soon as we ship your orders.

5. $25 will be charged as penalty for invalid or bad check.

6. To return your items, you must notify us within 10 days for authorization before returning the items Returned items must be in resaleable condition.

7. Prices are subject to change without notice and items may be discontinued at any time.

Please contact sales@bostonminiatures.com

Refund, Returns and Cancellation Policies:

Your satisfaction is guaranteed or you get a full refund! No Questions! In the event you receive items that were what you did not expect, needed, or items are damaged we will except returns under the following conditions:

1. All returns must be within 14 days of date the order was placed.

2. All Items must be in resaleable condition, including the original packaging.

3. Damaged items will be replaced with same or similar items only.

4. All returns must be sent back in packaging that prevents damage to the items.

5. Customer is responsible for all shipping costs to return items.

6. Refund will be returned without transaction fee in case of purchasing with credit cards and PayPal account.

7.Closeout or clearance merchandises will not be eligible for a refund. Credits for your next purchase will be applied.

8. Exchanges are not accepted. Replacements will only be made for damaged or incorrectly shipped merchandise.

9. A 15% restocking fee ($5.00 minimum) is required for all general returns.

10. To receive a refund on the matching set items, you must return the entire package of the whole set.

Frequently Asked Questions:

How can customers check their orders?

Answer: Customers can check their order status via e-mail that we sent out to track their order and shipping.

How can customers contact us for immediate questions?

Answer: By email:

For billing info., order status, refund, please contact

admin@bostonminiatures.com

For products info., please contact

merchandise@bostonminiatures.com

For general info., please contact

customerservice@bostonminiatures.com

For wholesale orders and special orders, please contact

sales@bostonminiatures.com



By standard mail:

Boston Miniatures

8 Oak Avenue

North Reading, MA 01864

USA

What shipping options do we offers?

Answer: For retail orders via our webiste, we ship our products with USPS and UPS. Customers can choose the shipping carrier service on checkout page on our web site. For wholesale orders, we ship our products with USPS or DHL. In the case of different shipping carriers other than we mentioned above, customers can mention on the purchase order form and we will notify customers via e-mail.